Frequently Asked Questions

When will I receive my order?

To track your order, click here and enter your order number and billing zip code. You will then be able to see all of your order and shipping info.

What is your Return and Exchange policy?

Please note, items are final sale and cannot be returned. These items are custom made when ordered. Should a concern arise, please see our Returns and Exchange Policy page for more info.

Can I change my order?

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed. However, there is a short window of time in which you can cancel your order. Visit our Cancellation Policy page for more info.

Why are some shipping options not available for my order?

Most items may only be shipped via Standard Shipping. Additionally, some orders may not be eligible for Rush Shipping due to the fulfillment location of items in the order.

Why is my order shipping in multiple packages?

To get your items to you ASAP, we sometimes need to ship different items from our multiple distribution centers.

Do you ship internationally?

No, we currently only ship within the USA at this time. However, we will update this page once we can provide our items internationally.

Visit our Shipping page for more info.

What payment methods do you accept?

At this time, quantumphoenixprintlab.com accepts the following forms of payment via US currency: Visa, MasterCard, American Express, Discover through WooCommerce. Additionally, we accept payment through PayPal.

Do you offer price adjustments?

No, we do not offer price adjustments or price matching.